Patient Account Liaison

Petersburg, AK 99833
10/19/2024

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Position Description

PMC Mission and Values
Our Mission is excellence in healthcare services and the promotion of wellness in our community.
Our Guiding Values are: Integrity, Dignity, Professionalism, Teamwork and Quality.

Position Summary
The Patient Account Liaison is responsible for managing patient, financial interactions, including processing incoming payments, managing a call list, assisting with Medicaid applications, handling collections, previewing statements, setting up payment plans, and administering the financial assistance program. This role requires excellent communication skills, a thorough understanding of the billing process, and the ability to provide compassionate service to patients experiencing financial difficulties.

Responsibilities
Incoming Patient Payments
  • Accurately process incoming patient payments through various channels (in-person, mail, online).
  • Ensure payments are posted to the correct patient accounts in a timely manner.
  • Reconcile payment records with patient accounts.
Phone Call List
  • Maintain and manage an active phone call list for patient follow-ups regarding outstanding balances and payment inquiries.
  • Conduct outbound calls to patients to remind them of upcoming payments, discuss payment plans and address any billing questions.
Medicaid Applications
  • Assist patients with the completion and submission of Medicaid applications.
  • Verify eligibility and follow-up on the status of Medicaid applications.
  • Work closely with the Medicaid representatives to resolve any issue or discrepancies.
Collections
  • Implement and manage the collections process for overdue accounts.
  • Communicate with patients regarding past due balances and work towards resolving outstanding debts.
  • Collaborate with collection agencies when necessary to recover unpaid balances.
Statement Review
  • Review and verify patient statements for accuracy before distribution.
  • Ensure all charges, payments, and adjustments are correctly reflected.
  • Address any discrepancies or issues found during the statement review process.
Payment Plans
  • Develop and propose payment plan options for patients with outstanding balances.
  • Monitor and manage active payment plans, ensuring timely payments and adjustments as needed.
  • Communicate with patients to modify plans based on their financial situations.
Financial Assistance Program
  • Evaluate patient eligibility for financial assistance programs.
  • Guide patients through the application process for financial aid.
  • Maintain records and financial assistance provided and report on program effectiveness.
Reports To: Business Office Man
Supervises: None

Qualifications
Education
High School diploma or equivalent required, associate degree in healthcare administration, business or related field preferred.
Experience
Minimum of 2 years' experience in medical billing, patient accounts or related field.
Skills
  • Proficiency in medical billing software and electronic health records (EHR) systems.
  • Strong understanding of Medicaid and other insurance programs.
  • Excellent communication and interpersonal skills.
  • Attention to detail and strong organizational skills.
  • Ability to handle sensitive information with discretion and confidentiality.
  • Problem-solving skills and the ability to work independently.
Working Conditions
This position is typically performed in an office setting within a healthcare facility. Regular interactions with patients via phone and in-person.

Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. Ability to lift 15 pounds occasionally.

Employment Requirements
  • Must be able to pass a State of Alaska Background Check
  • Must be able to pass a drug screen (including Marijuana).

Type: Full-time
Expires: 12/31/2024