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Position Description

PMC Mission and Values

Our mission is excellence in healthcare services and the promotion of wellness in our community. Our Guiding Values are Integrity, Dignity, Professionalism, Teamwork, and Quality.

Job Description - Behavior Health Associate (BHA) / Telemedicine Coordinator

Department - Behavioral Health

Reports To - Behavioral Health Clinical Supervisor

Job Summary

The Behavior Health Associate (BHA) is a position within the Behavioral Health Department at Petersburg Medical Center. The BHA will be responsible for supporting clinical staff in a variety of domains such as case management, administrative, quality assurance, direct patient interaction, and telehealth coordination. The BHA understands, promotes, and follows the Mission, Vision and Values of Petersburg Medical Center.

Responsibilities

• Coordinated referrals to and from other agencies.
• Manages schedules of clinical staff.
• Conducts brief assessment and provides brief intervention to patients in clinic as requested by primary care provider.
• Checks in and discharges patients in the electronic medical records.
• Completes prior authorizations.
• Rooms patients for behavioral health and telehealth appointments.
• Facilities telehealth appointments for patients at PMC with specialty providers.
• Patient outreach.
• Corresponds with specialty providers and / or agencies for the purpose of scheduling and facilitating telehealth appointments.
• Supports continuity of care by ensuring medical records from outside telehealth encounters are received by PMC.
• Ensures patients schedule follow-up care with Primary Care Provider, Lab, Radiology, and / or other PMC departments as ordered by the specialty providers.
• This position requires the appropriate candidate to be able to work with patients seeking support for behavioral health treatment. The ability to work with people in crisis or various stages of change is required. Familiarity with psychosocial interventions such as de-escalation and motivational interviewing preferred.

Qualifications

Certification as a medical assistant, nursing assistant, or higher level of certification or degree within related healthcare field, or ability to obtain within 180 days, high school diploma, some college preferred. Certification in Solution Focused Brief Therapy or ability to obtain certification within 30 days of a training provided by PMC.

Licensing. Basic Life Support certification upon hire or within 60 days of start date.

Experience. At least one year of experience with direct patient care involving patients diagnosed with general or severe mental illness.

• Advanced ability to collaborate within multi-disciplinary teams.
• Ability to perform process of improvement initiatives to improve efficiency.
• Multi-task and work independently in a fast-paced environment.
• Advanced ability for critical thinking and decision making.
• Problem solve and use conflict resolution skills to develop and maintain good working relations with staff and outside providers.
• Anticipate needs of others and seek help when appropriate.
• Perform job using evidence-based practices in a multi-disciplinary setting.

Working Conditions

Physical Requirements. Mild to moderate lifting and moving of telehealth room furniture (no greater than 50 pounds), standing, walking, guiding patients in wheelchairs, and handling of telehealth equipment and supplies.

Environment. Variable. Office work, exam rooms, Long Term Care, remote work.

Hazards. Mild. May involve assisting patients with physical limitations.

Location. Position is onsite at Petersburg Medical Center located at 103 Fram Street.

Status. Full Time, Monday - Friday, 40 hours per week.

Requirements for Employment Include --

• Background Check. Employment is contingent upon the successful completion of a background investigation conducted through the State of Alaska in accordance with applicable regulations.
• Drug Screening. All employees must successfully complete a pre-employment drug screening, which includes testing for marijuana.
• Immunization Compliance. Employees are required to meet all immunization requirements as mandated by the State of Alaska and Federal regulations governing healthcare facilities.

Position Open Until Filled.